We care about your integrity
Last updated 27-05-2025
1. Introduction
Super ID Aktiebolag, reg. no. 556616-5932, (“Energy Bank”) values your personal privacy. This policy is based on applicable data protection legislation and describes how and why we collect, use, disclose, and store your information. It also describes your rights. This privacy policy is addressed to users of our services.
References to the “Service” in this policy refer to the optimization software, including the application, provided by Energy Bank under a separate customer agreement. The customer’s agreement with Energy Bank is referred to below as the “Agreement”.
2. Processing as data controller
2.1 Data Controller and Contact Information
Super ID Aktiebolag, reg. no. 556616-5932, with address Stenberg 66, 924 91 Hudiksvall (hereinafter “Energy Bank”) is the data controller for the personal data collected by Energy Bank for its own purposes.
You can always contact Energy Bank with questions related to privacy and data protection by sending an email to: hello@energybank.eco
2.2 Personal Data Processing
Below is a description of the personal data Energy Bank collects from you when you use the Service or contact us via our website, forms, or by other means.
2.2.1 When you order the Service from us via our website or otherwise
When you place an order, either through our website or otherwise, we collect personal data to process your order and respond to any questions you may have.
Personal data collected and processed includes:
Full name
Personal identity number
Email address
Phone number
Address
Property information
Other information you choose to share with us
The processing is necessary for Energy Bank to fulfill its obligations under the Agreement. If you do not provide your data, you cannot order such services from Energy Bank, and if you request deletion of your data, Energy Bank has the right to terminate the Agreement.
2.2.2 For customer management and support matters
We process personal data in connection with managing the customer relationship, payments, support communications, and support inquiries.
Personal data collected and processed includes:
Full name
Personal identity number
Email address
Phone number
Address
Property information
IP address
Other information you choose to share with us
This processing is also necessary to fulfill Energy Bank’s obligations under the Agreement.
2.2.3 For customer surveys to improve and develop the Service
We collect and process personal data in connection with customer surveys to improve and develop the Service.
Personal data collected and processed includes:
Name
Email address
Other information you choose to share with us
Processing is based on your consent.
2.2.4 Evaluation and analysis of your use of the Service
When you use the Service, personal data is collected to evaluate and analyze usage for the purpose of developing and improving the Service.
Personal data processed includes:
Username / Email address
IP address
Address
Usage data of the Service
Processing is based on Energy Bank’s legitimate interest in improving the Service.
2.2.5 To prevent disruptions and problems with the Service
Personal data is processed to investigate and prevent disruptions or issues with the Service.
Personal data processed includes:
Username / Email address
IP address
Address
This processing is necessary for Energy Bank to fulfill its obligations under the Agreement.
2.2.6 Marketing, newsletters, expressions of interest
Personal data is processed to market the Service, including new products, features, and functions, for example through newsletters or when you register interest or place a pre-order.
Personal data collected and processed includes:
Full name
Personal identity number
Email address
Phone number
Address
Property information
Other information you choose to share with us
This processing is based on your consent.
2.3 Sharing of Personal Data
We use subcontractors to provide the Service. These subcontractors process personal data on our behalf for development and troubleshooting purposes. They are considered data processors under applicable data protection laws. Energy Bank has signed data processing agreements with all vendors who handle personal data, ensuring data is protected from unauthorized access and that confidentiality obligations are upheld.
Your personal data may also be disclosed to third parties when required by law, regulatory decision, or court order, or to defend Energy Bank against legal claims.
2.4 Storage and Protection of Personal Data
Energy Bank aims to process your data within the EU/EEA. However, in some cases, data may be transferred to or processed in countries outside the EU/EEA by a supplier or subcontractor. In such cases, Energy Bank will take all reasonable legal, technical, and organizational measures to ensure that your data is handled securely and with a protection level comparable to that within the EU/EEA.
Personal data is stored only as long as necessary for each processing purpose or as required by legal retention periods.
2.5 Your Rights
You have the following rights under applicable data protection laws:
Right of access – You may request a copy of the personal data that Energy Bank stores about you.
Right to rectification – You have the right to have inaccurate or incomplete data corrected.
Right to erasure (“right to be forgotten”) – You can request that your personal data be deleted under certain conditions.
Right to restriction – You may request restricted processing of your personal data.
Right to object – You may object to processing based on legitimate interest.
Right to withdraw consent – If processing is based on consent, you may withdraw it at any time.
Right to data portability – In some cases, you may request that your data be transferred to another data controller.
2.6 Complaints to the Swedish Authority for Privacy Protection
The Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten) oversees compliance with privacy laws. If you believe Energy Bank processes your data unlawfully, you may file a complaint with them.
3. Processing as data processor
Energy Bank may process personal data on behalf of its customers as a data processor. In such cases, we follow the instructions given by the customer as set out in a data processing agreement between Energy Bank and the customer.
If you have questions or wish to exercise your rights regarding personal data processed by Energy Bank in its capacity as a data processor, you should contact the legal entity that has entered into the Agreement with Energy Bank (i.e., the entity that provided you access to the Service).
4. Changes to the privacy policy
Energy Bank may update this privacy policy. If changes are made, we will inform you on our website. Continued use of the Service after changes take effect implies acceptance of the updated policy.